Delivery

Shipping and returns

Please note that it takes an average of 1 business day to process your order before we ship it. Rest assured that we are doing everything we can to get your order to you as soon as possible! Once your order has been shipped, depending on your country or region, the estimated delivery time is between 1 and 2 business days. Please take into account any holidays that may affect delivery times.

At Perglot Store, we value the act of discovery. We work with small suppliers from around the world to share their products. Some of our products are shipped directly from our overseas suppliers. Due to the nature of the shipping business, delays are often unavoidable. All of our delivery times are approximate and we do not guarantee specific delivery dates.

For pre-order or backordered items:

If your order contains a pre-order or backorder item, we will ship available items immediately and ship pre-order or backorder items as soon as they become available. So if you ordered more than one item in one order and only received part of your order, don't worry - you will receive the remaining items shortly after.

Tracking your order:

You will receive a confirmation email and/or text message if you have provided a mobile phone number containing a tracking ID and a link to follow the journey of your package. To track your package, you can visit our tracking page after you receive an email that the product has been shipped. 

Declaration of incorrect address:

It is the buyer's responsibility to ensure that the shipping address entered is correct. We do our best to expedite processing and delivery times, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at store.perglot@gmail.com  if you believe you have provided the wrong shipping address.

Returns:

By placing an order at Perglot Store, you are responsible for the costs of returning the shipment back to Perglot Store. Please see our Return and Refund Policy for more information on how to return.

Lost/Stolen Packages:

Perglot Store is not responsible for lost or stolen packages. If your tracking information shows that your package was delivered to your address but you have not received it, please report this to the relevant carrier using the information provided to you on our tracking page. If you have any further questions regarding this, please contact our customer support team at support@perglotstore.com